UC 2019

About The Conference

This year the Mapcom Systems team will explore what it means to AMPLIFY your impact as a key resource in your organization. Over the course of the conference, you'll strengthen your M4 skills, increase your industry knowledge, and build connections with fellow M4 users.

Content at this year's event will include:

General Sessions, major topics relevant to all M4 users;
Breakout Sessions, a variety of new educational opportunities covering a wide range of M4 and industry topics;
The Demo Corner, live demos from M4 Product Managers on M4's latest products and features;
One-on-One Consultations, dedicated time for your company to discuss your project with an M4 Project Expert; and
Networking Opportunities & Social Events, a chance to interact with fellow users, have fun, and learn from each other's experiences.


Need help convincing your company to attend?
We've got you covered! Download our pre-written approval letter, fill in your info, and copy and paste it into an email for your supervisor or boss.

Schedule at a Glance

  • 1:30 PM - 4:30 PM

    Optional Outing: Historic Trolley Tour

    Heading into Richmond early? Join us for a fun afternoon touring the city's most notable landmarks, architecture and history.
    *Additional fee of $50
  • 8:00 AM - 5:00 PM

    All-Day Intensive Training Classes

    - M4 Foundation
    - M4 Fiber & Outside Plant
    - Inside Plant
    - M4 Universal Translator
    See training descriptions below to learn more.
  • 8:30 AM - 11:00 AM

    Block 1 Training Classes

    - OSP Eningeering
    - M4 Workforce
    See training descriptions below to learn more.
  • 12:00 PM - 2:30 PM

    Block 2 Training Classes

    - OSP Engineering
    - Reporting with M4
    - M4 Administrator
    See training descriptions below to learn more.
  • 2:45 PM - 5:15 PM

    Block 3 Training Classes

    - M4 Web Console 2 & RevGen
    - M4 Workforce
    - Reporting with M4
    See training descriptions below to learn more.
  • 5:30 PM - 7:30 PM

    Welcome Reception

    This drop-in event is open to all attendees and guests.
  • 7:00 AM - 8:00 AM

    Hot Breakfast Buffet

    *Additional fee
  • 8:00 AM - 8:50 AM

    Opening General Session

  • 9:00 AM - 9:50 AM

    Breakout Sessions

  • 10:00 AM - 10:50 AM

    Breakout Sessions

  • 11:00 AM - 11:50 AM

    Breakout Sessions

  • 12:00 PM - 1:20 PM

    Lunch, Business Update, & Awards Recognition

  • 1:30 PM - 2:20 PM

    Breakout Sessions

  • 2:30 PM - 4:00 PM

    Expo Hours & Demo Corner

    Drop by to talk to M4 Product Managers and our partners.
  • 4:00 PM - 4:50 PM

    Breakout Sessions

  • 5:30 PM - 9:00 PM

    Optional Outing: Game Night

    Eat, drink and play games at Dave & Buster's arcade. Unwind from a day of learning by challenging your fellow attendees to a game and cashing in your tickets for prizes in the Winner's Circle.
    *Additional fee of $75
  • 7:00 AM - 8:00 AM

    Hot Breakfast Buffet

    *Additional fee
  • 8:00 AM - 8:50 AM

    General Session

  • 9:00 AM - 9:50 AM

    Breakout Sessions

  • 10:00 AM - 11:00 AM

    Expo Hours & Demo Corner

    Drop by to talk to M4 Product Managers and our partners.
  • 11:00 AM - 11:50 AM

    Breakout Sessions

  • 12:00 PM - 1:30 PM

    Networking Lunch

  • 1:30 PM - 2:20 PM

    Breakout Sessions

  • 2:30 PM - 3:30 PM

    Expo Hours & Demo Corner

    Drop by to talk to M4 Product Managers and our partners.
  • 3:30 PM - 4:30 PM

    Closing General Session

  • 6:00 PM - 10:00 PM

    Customer Appreciation Dinner

    The signature social event of the conference, join us for cocktails, dinner and dessert as we celebrate YOU!

    We will also recognize our M4 Masters and Double Masters at this event, and new Double Masters will be presented with their green jackets.

Breakout Sessions

Breakout sessions are 45 minutes in length and will cover a variety of topics. Users of all levels are guaranteed to leave the conference with new M4 skills, the confidence to overcome common challenges, and a deeper understanding of industry issues.


This year's sessions will include all NEW content in a variety of formats and cover topics chosen by you, the users! Session topics will include:


• M4 Fiber

• M4 Universal Translator

$bull; M4 RevGen

• Enhancing Network Data with Integrations

• Data Governance Best Practices

• Business Intelligence

...and more!




Training Classes

Optional training classes will be offered on Monday, prior to the main conference content. Training classes provide a hands-on approach with M4 Experts to sharpen your skills, learn best practices, and tackle real-life M4 management, operations, and engineering tasks. All training classes require an additional fee to attend. Classes are limited in size and seats are reserved on a first-come, first-served basis.

Training classes will have a new format this year! Attendees may add up to three (3) of the optional block training classes during registration, OR can participate in one (1) all-day intensive class. Block training classes are 2.5 hours long and all-day intensive classes will run for 8 hours. Lunch will be provided for trainees.

M4 Foundation

This class will take new users through the everyday functions and workflows in M4 Foundation. Students will come away with a strong fundamental knowledge base of M4, including digitization skills and the functionality of database records. The training will provide many best practices along with engaging activities.

  • Class Type:
  • All-Day

  • Level:
  • Beginner

Fiber & Outside Plant

Users will learn the basics of fiber digitization including fiber at the strand level, splicing, configuring fiber equipment, assigning counts, tracing, and reporting. This class will cover the process all the way from placing trunk fiber to creating fiber connectivity through passive equipment to the customer. Students will leave with the knowledge to design a fiber network from the ground up using M4 Fiber.

  • Class Type:
  • All-Day

  • Level:
  • Beginner, Intermediate

Inside Plant

Students will walk through a comprehensive, four-walled scenario of inside plant using M4 Fiber, NEM, and Circuits. Users will learn the basics - such as digitizing physical plant - before moving on to connectivity, and ultimately circuit creation. ISP Engineers and Digitizers, as well as NOC personnel with intermediate M4 Foundation and Fiber knowledge will benefit most from this class.

  • Class Type:
  • All-Day

  • Level:
  • Intermediate, Advanced

M4 Universal Translator

Users will learn by working through a series of concepts and exercises in increasing complexity using M4 Universal Translator and Safe Software’s FME Suite. The class will dive into how we use FME with M4 to expand functionality and user experience. We will work with the M4 file type, as well as with spatial and non-spatial data in this interactive course with exercises.

  • Class Type:
  • All-Day

  • Level:
  • Intermediate, Advanced

M4 Administrator

Have you ever needed to customize your project to make it specific to your company's needs? Through the Administrator training, students will leave knowing how to add and modify new layers, build floating menus, manage the functions of database record fields, create custom macros, symbology and more.

  • Class Type:
  • Block

  • Level:
  • Intermediate

Reporting with M4

This class will give users the understanding of how reporting can benefit their daily work. We will cover how to filter data with parameters, sort, aggregate, and how to extract data from the SQL server. This class is geared towards users who manage and disperse data within their company and would like to use M4 to facilitate the process.

  • Class Type:
  • Block

  • Level:
  • Intermediate

OSP Engineering

This class will take users through a complete fiber to the home build. Users will gain hands-on experience with digitizing, splicing, tracing, and various reports related to outside plant. This class is best for intermediate users with experience in M4 Foundation, Fiber, and Work Order.

  • Class Type:
  • Block

  • Level:
  • Intermediate

M4 Web Console 2 & RevGen

Students will gain hands-on experience with Web Console functionality, tools, administration and configuration. Students will leave with the ability to visualize networks and associated data values, and understand how to work with leads, opportunities, and estimates for potential and existing customers. This class is best suited for clients actively using or implementing Web Console 2.

  • Class Type:
  • Block

  • Level:
  • All Levels

M4 Workforce

This class will take users through the everyday operational activities common for dispatchers and technicians. Users will get hands-on experience working through the life cycles of various ticket types, including locates tickets. All users who are interested in learning about M4 Workforce's functionality are welcome.

  • Class Type:
  • Block

  • Level:
  • All Levels


M4 Excellence Awards

At Mapcom Systems, we know that our customers are our brightest innovators, best teachers and greatest inspirations. That’s why each year we celebrate our clients’ achievements and showcase their successes with the M4 Excellence Awards.

For 2019 we are excited to announce new awards and changes to better recognize excellence across the M4 Solutions user base. The most notable change is that we are inviting you to be part of the nomination process!

We are excited to discover and honor the amazing growth our clients achieve using M4 Solutions products and technologies, especially the ways in which customers are doing more with less, delivering outstanding customer experiences, and increasing revenue.

Nominations for this year's awards are now closed. Winners will be announced in October at the 2019 M4 Users Conference.

Operational Excellence Award

Recognizes a company project/initiative that displays company-wide and innovative use of M4 Solutions to drive significant improvements to current operations by increasing efficiency and improving the quality of work life for employees.

Outstanding Adoption Award

Recognizes a company who completed a “go-live” for any M4 Solutions module or integration in the last 12 months and displays outstanding achievements in their implementation, adoption and use of M4 to further improve operations and quality of work life for employees.

Trailblazer Award

Recognizes a company project/initiative that drives transformation and growth using the latest M4 Solutions products and technologies, resulting in significant changes to the business, such as new revenue, business models or markets.
This year's elligible products and technologies are: Web Console 2, RevGen 2, Salesforce CRM integration, Cordell NMS integration, CommSoft billing integration, and OcularIP Circuit Maintenance Windows.

M4 MVP Award

Recognizes an individual who champions the use of M4 to improve efficiency and communication across the entire organization, by promoting adoption, education, and cross-departmental initiatives that improve the transparency and accessibility of data.



For more information on the M4 Excellence Awards, please visit our FAQ page.

Pricing & Registration

Beyond the basic conference registration, you can choose to add optional Training Classes, Meals, and Social Events to your registration to get even more value out of your time in Richmond. Below is pricing for some of the most common itineraries we see, but you can choose all of your own items on our registration form.

Full refunds are available until Friday, September 13. Limited refunds are available until Monday, September 30.

$ 875 / 2 days

BASIC

  • General Sessions & Networking
  • All Breakout Sessions
  • Customer Appreciation Event
Register Now
$ 2565 / 2 days

3+ GROUPS

  • Bringing a team of 3 or more?
  • Register everyone together & save!
  • Bigger team = bigger savings
Register Now

Need help convincing your company to send you?
We've got you covered! Download our pre-written approval letter, fill in your info, and copy and paste it into an email.

HOTEL

NEW Location!
Hilton Richmond Hotel & Spa/Short Pump

12042 W Broad Street, Richmond, Virginia 23233

A block of rooms has been reserved at a special conference rate of $149 per night, plus any applicable taxes and fees at time of check-in. The group rate ends Thursday, September 19 or when the room block is full. Self parking is free. Please use the link below to ensure you receive the discounted rate!

FAQ

Below are answers to some common questions we get about the conference.

Have a question not answered here? Contact us at 804-743-1860 or userconferenceplanning (at) mapcom.com

Your basic registration fee covers General Sessions, all Breakout Sessions, a one-on-one session for your company to meet with an M4 Project Expert, lunches and snacks Tuesday and Wednesday, the Welcome Reception, and the Customer Appreciation Event.

An additional fee is required for the following: hotel rooms and accommodations, Training Classes, access to the Hot Breakfast Buffet on Tuesday and Wednesday, and all Optional Outings.
The Super Early Bird rate of $785 will be automatically applied to any attendee who registers by 5/1/2019. An Early Bird rate of $820 is available to attendees who register by 7/1/2019.

Attendees who elect to add training classes to their conference package can also receive up to $30 off of associated fees for bringing their own WiFi-capable laptop to use.

Bringing a group of 3 or more? We offer group rate discounts for teams registering at the same time. The more attendees, the bigger the discount! Group rates can be combined with Super Early Bird and Early Bird pricing.
Yes! Guests may attend the conference at a guest rate of $200. This allows them to attend the Welcome Reception, Lunch on Tuesday and Wednesday, and the Customer Appreciation Event. You may also purchase Guest Passes at an additional fee for the Hot Breakfast Buffet and Optional Outings. If you would like to register more than one guest, please contact userconferenceplanning (at) mapcom.com to make arrangements.
Yes, you can modify, remove or add events to your registration package online through our registration portal, or by calling 804-743-1860, until close of business on September 30. Any changes after that time, including onsite changes, are subject to availability.

For instructions on how to adjust your registration online, read this article.
There are two options for payment during the online registration process: use a credit card through our secure payment portal, or request an offline invoice.
There are two options for splitting your payment across payment methods. First, you can choose the offline payment option when registering. Our accounting team will send an invoice for payment and you can coordinate splitting the payment with your employer.

The second option is to register only for the portions of the conference your company is covering financially. After your registration is complete, create an account. Log in and modify your registration details through our registration portal, including adding optional meals or outings. Once you make the additions, select the option to pay for the additional expenses with a different credit card than the one originally used.
There are taxi cabs available at RIC outside the baggage claim area in the center section of the curbside; any of them can take you to the conference hotel. The estimated one-way fare is $70.

If you have a large group and prefer a shuttle or van, James River Transportation has a counter on the first floor of RIC (to the right of the escalators), or you can make an advance reservation through their website.

There are also lots of Uber and Lyft drivers in Richmond, if you would like to use an app-based ride hailing service instead. They are often cheaper than traditional transportation services. You can find the Uber or Lyft app in your smartphone's app store.

Once you're at the conference hotel, you won't need a car! Mapcom will provide transportation to any events not held at the hotel.

Sponsors

Interested in sponsoring this year's event? View our sponsor kit for more info, or register here.


Thank you to this year's sponsors!

GOLD LEVEL

KLJ Engineering
Calix
Dale Carnegie Training
CommSoft

SILVER LEVEL

MACC
OcularIP