Business Continuity Plan

Coronavirus (COVID-19)

Summary

As new coronavirus (COVID-19) cases continue to be reported daily, Mapcom is committed to providing a safe environment for our employees, customers, partners and visitors while ensuring business continuity to the best of our abilities. We are optimistic that coronavirus will not significantly impact Mapcom’s operations, and our commitment to the Mapcom family is unwavering. 

What We're Doing

As the pandemic continues in the US and worldwide, we are maintaining increased measures to ensure business continuity and protect the health of our employees.

We are currently taking the following precautionary measures as Virginia enters Phase I of the "Forward Virginia" recovery plan:

  • We will re-open our physical office with limited capacity, beginning 5/18, and continue to allow our employees to work remotely.
  • Employees who wish to work from the office must follow social distancing guidelines and are strongly encouraged to wear a face covering.
  • In addition to increasing the frequency of office cleanings, we have placed extra hand sanitizing stations around our offices and increased our supply of sanitizing wipes for cleaning frequently touched items like phones, keyboards, counters and door handles.
  • We have temporarily banned all visitors to our offices, substituting video or phone calls instead of in-person meetings. 
  • We have shared best practice health tips with our team and continue to keep them updated on a weekly basis.
  • We have suspended all international business travel and also recommended that our team avoids non-urgent personal travel abroad.
  • We have limited domestic travel and are evaluating previously scheduled trade events and on-site training on a case-by-case basis. We will offer virtual training or reschedule any training classes that may be affected.
  • We require any employees that travel out of the country, for any reason, to work from home for a 14-calendar day precautionary period before coming back to the office.
  • We require any employees that attend an event with more than 250 people to work from home for a 14-calendar day precautionary period before coming back to the office.
  • We require employees who are experiencing respiratory symptoms, fever, or cough - or believe they may have been exposed to the virus - to remain at home until symptom-free or cleared by medical professionals to return to work.

Our internal Emergency Management Team continues to plan for a number of scenarios. We anticipate no significant impact to our ability to serve our customers and believe in our ability to keep operating as usual.

As a technology company, we are well equipped to manage business continuity challenges virtually. We have ensured that our team members have whatever they need to work remotely if necessary and to continue doing their jobs securely. We have increased communication channels internally and always seek to prioritize communication with you, our customers, allowing you to remain focused on your own business challenges and goals.

Next Steps

We will continue to regularly monitor news and guidelines from the Centers for Disease Control, the World Health Organization, and other reputable sources, and we are committed to reassessing the situation and adjusting our plans as new information becomes available.

We wish you all good health and thank you for continuing to place your trust in us. Please do not hesitate to reach out with any questions or concerns.

Last update: May 15, 2020